PROMOVE uses reasonable commercial efforts to provide accurate information about apartment properties ('Information'). However, Information is supplied to PROMOVE by the property owners, managers, or other third parties, and PROMOVE does not verify or warrant the accuracy or completeness of the information. All Information presented on PROMOVE is provided on an "as is" basis, and PROMOVE makes no representations or warranties, expressed or implied, to any actual or prospective lessee of any apartment as to the existence, ownership or condition of the apartment, or as to the accuracy or completeness of any Information. You acknowledge that any reliance upon any such Information shall be at your sole risk. You agree to release, hold harmless and indemnify PROMOVE from any and all liability arising from incorrect or incomplete Information. You also agree to release, hold harmless, and indemnify PROMOVE from any and all liability arising from claims associated with tenancy in an apartment that you find through PROMOVE.
PROMOVE specifically disclaims any implied warranties, including the warranties of merchantability and fitness for a particular purpose regarding any apartment Information provided on the PROMOVE web site or materials obtained at a PROMOVE store location, or by PROMOVE personnel.
When we collect user information, what we may collect, and how we may use it.
The table that follows summarizes when we collect user information, what we collect, and how we use it.
|When we collect user information||What we may collect||How we may use it|
|You visit our website but don't register.||No Personally Identifiable Information
The following information is collected automatically without input from you:
|We use this information to help track our sources of traffic, organize and analyze IP addresses, and analyze user behavior so that we can provide efficient service and enhance security. We may share this anonymized information with third party experts to make recommendations to us about our operating procedures and website design/usability.|
|You visit our website and decide to start a search by contacting us by phone or email||All information above, plus:
||We use this information:
to communicate effectively with you via phone, email, and/or text message to ensure that we set you up with a PROMOVE Property Specialist with expertise in related to your search criteria. We may also send you emails relating to your apartment hunting.
|You speak with a PROMOVE Property Specialist and provide details concerning your apartment search||Any information that you deem relevant to the apartment hunting process. Also, we record phone calls for Quality Assurance purposes.||To help determine which apartments to include in your search results. We use recorded phone calls to assess the quality of our interactions with you and identify opportunities to improve training to our staff.|
|You access a Customized Online Apartment Portfolio||If you use the “Distance From” feature, we collect and store the addresses you input (or you provide to a Promove Property Specialist to input)||Only to calculate the distance from apartments to the addresses that you specify.|
|You report your lease to PROMOVE||
||To invoice the property for PROMOVE services and to contact you, if necessary, to clear up any discrepancies between the information you provide and the information we receive from the property. We may also use this information for various reporting and analysis functions of our business. We may also use this information to contact you prior to the expiration of your apartment lease|
|You participate in a PROMOVE customer satisfaction and/or community satisfaction survey||Your responses to questions concerning your experience with:
||We aggregate survey responses and share the responses with other parties in order to identify areas for improvement. We may also publish aggregate survey results on our website so that other users may consider the experiences of others as part of their apartment search process. We may also publish, on an anonymous basis, specific quotes from your survey responses.|
We use other third parties to provide email delivery services on our site. When you sign up for PROMOVE email services, we will share your email address as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
We have deployed technology and security measures designed to protect User Information. When you submit Personally Identifiable Information via our site, that information is subject to a variety of protections both on-line and off-line, including password-protected systems, and firewalls. On a periodic basis, we also perform security audits of our data center to help ensure a more secure site. However, no data transmission over the Internet or telephone can be guaranteed as 100% secure. Therefore, we cannot ensure or warrant the security of any information you transmit to us or receive from us.
By Email: customercare@PROMOVE.com
By Phone: 1-888-606-6062
By Mail: ATTN: Customer Care 2964 Peachtree Rd NW, Suite 700, Atlanta, GA 30305
April 8, 2016